Tadiran: Secure Enterprise Voice AI Platform (On-Premise)

About Tadiran Telecom

For over 60 years, Tadiran has served businesses of every size — including some of the world's largest enterprises across 41 countries. Its portfolio spans Unified Communications & Collaboration (UC&C) platforms in the cloud and on-premises, Contact Centers, IP PBX systems and business telephones.

Tadiran's award-winning products cover the full spectrum of communications needs, from comprehensive platforms and contact centers to applications, endpoints and management tools.

Tadiran focuses on seamless integration with third-party systems, endpoints and legacy infrastructure — emphasizing flexibility, reliability and enterprise-grade security. The company operates regional offices in the US, China, India and Israel, with R&D centers in China and Israel.

Solutions Provided

• Strategic consulting and planning
• Custom AI orchestration development — conversational AI orchestration
• Model development and deployment — advanced AI language and voice technologies
• Third-party integrations and APIs — Aeonix UC&C (On-Premise) platform
• Custom software development — chatbot engineering

Technical Challenges

• Hebrew support in an on-premise system: Hebrew is a relatively low-resource language requiring extensive adaptation of advanced NLP and voice processing models. Fine-tuning Hebrew models for high-accuracy intent recognition and speech transcription on-prem introduced unique challenges — limited datasets, complex morphology, bidirectional script and domain-specific vocabulary.
• Integration with internal systems: the AI chatbot needed secure, high-performance connectivity to Tadiran's internal systems (Aeonix databases, enterprise CRM/ERP, user directories) — including custom APIs, data mapping, authentication layers and compliance with Tadiran's internal security and networking requirements.

The AI Orchestration Solution

The solution was built around an AI orchestration platform serving as a centralized conversation hub:

• Hebrew-tuned chatbot with natural language understanding, intent classification and full voice interaction capabilities.
• Deep integration with Tadiran Aeonix core systems — secure retrieval of user data, call logs, account status and system updates.
• Orchestration layer managing conversation flows, fallback logic, context tracking and secure connectivity to business logic — supporting multi-turn dialogue, entity extraction and persistent context.

Project Results

• Successful PoC — high accuracy on Hebrew understanding and effective voice interface, with correct integration into Aeonix systems. Stakeholders approved progression to full project.
• Active development — the project is in active production-stage development, already showing strong reliability, user adoption and integration depth.
• Continuous, measurable improvement — the chatbot handles new scenarios, integrates with additional systems and improves performance as new capabilities are added.